In my career I have worked across domains, tackled big problems and small problems, and sought to provide win-win solutions for both user and product owner. My strengths lie in defining user experience strategies, workflows and architecture, helping handle data overload, and providing new insights into data through information dashboards. Here is a small sample of my work. Hopefully these samples capture a bit of what I have done and what I am capable of.
Swingtracker - DIAMOND KINETICS
SwingTracker is a product developed by Diamond Kinetics that allows baseball and softball players to collect data on their swings to improve performance. My company was part of the team that helped define the web and mobile applications, the results of which are shown here. I was responsible for the wireframing of the web app (left image) and leadership of the project through the design phase. I helped oversee the final visual design (right image).
Check out more of SwingTracker here.
Check out more of SwingTracker here.
Alert Management - McDONALD'S
McDonald's asked us to come in and assess the alerting environment within their restaurants and make recommendations for improvements. I led the research on this effort, conducting fly-on-the-wall observations and interviews and two restaurants in different states. This helped us identify the different types of notifications that employees and customers experience and allowed us to craft some initial guidelines for how to best present those notifications in the store to those that needed them.
Other Companies / Projects I have worked on
Most of my work I am unable to show due to proprietary restrictions. I did want to give a sense of some of the domains and projects I have been lucky enough to do in my career.
Security Education Suite (WOMBAT SECURITY TECHNOLOGIES) - Led the successful merger of the information architecture for two independent tools into a single web application, creating a clean, consistent navigation. Modified or created 4 new task workflows. Created a new home page that provided a launch pad to the tasks that users needed to accomplish. Completed validation testing, which resulted in increased customer satisfaction.
PropertySmart Mobile (iMORTGAGE SERVICES) - Project lead and designer responsible for creating a mobile solution to pair with an existing web application for on-the-road Real Estate Agents. Created detailed model of current workflow, identified pain points, and potential points for improvement. Developed wireframes, navigation, and information architecture for the Android app.
Sharefile (CITRIX) - Project lead on spec effort to modify and better utilize file sharing application. Redesigned workspace for more efficient flow of adding and removing files from project pages. Designed visualizations to help users better understand the contents of their site. Added a project and deliverable focus to help users understand file delivery on project goals. Tied application to other Citrix applications for tighter integration of product suite.
Intellect Claims (POLARIS) - Project lead for re-architecting a system that helps insurance agents process claims and identify where actions need to be taken.
PropertySmart Mobile (iMORTGAGE SERVICES) - Project lead and designer responsible for creating a mobile solution to pair with an existing web application for on-the-road Real Estate Agents. Created detailed model of current workflow, identified pain points, and potential points for improvement. Developed wireframes, navigation, and information architecture for the Android app.
Sharefile (CITRIX) - Project lead on spec effort to modify and better utilize file sharing application. Redesigned workspace for more efficient flow of adding and removing files from project pages. Designed visualizations to help users better understand the contents of their site. Added a project and deliverable focus to help users understand file delivery on project goals. Tied application to other Citrix applications for tighter integration of product suite.
Intellect Claims (POLARIS) - Project lead for re-architecting a system that helps insurance agents process claims and identify where actions need to be taken.